Operations and control directorate

 911 emergency Number

Recipients

• Residents / citizens  in the Hashemite kingdom of Jordan. 

Place

• Operations and control directorate. 

Conditions

• Cell phone
• SIM card

Documents

-

Procedures

• Call the unified emergency number 911

• . Responding to the incoming emergency call on 911 by operator .

• Documenting the emergency call information by the automatically transferring it to the responding parties accepting the event.

• Following up on all actions taken on the reports by the various units concerned with the procedure through the system of managing and receiving emergency communications, the system shows the measures taken on the reports and the time of arrival to the place of the event by those concerned with the response until it is ensured that the service reaches its requesters, leading to the closure of the communication.

Partners

• • Telecommunications Regulatory Commission, Ministry of Interior, private communications company (Zain), Communications and Information Technology Department, all public security units concerned with responding to communications, the National Center for Security and Crisis Management, the Jordan Electricity Company, the Jordan Water Company, Miyahuna, the Greater Amman Municipality, the Ministry Municipalities, Ministry of Public Works and Housing, private ICT companies, military operations, air ambulance, Ministry of Environment, Armed Forces, Ministry of Health, Ministry of Tourism, Ministry of Industry and Trade. 

Fees

• free

Time expected

• the location and nature of report 

Notes