Operations and control directorate

 emergency reporting for deaf

Recipients

• deaf persons 

Place

• Operations and control directorate. 

Conditions

• Smart phone with video call feature
• ZAIN SIM Card

Documents

-

Procedures

• An emergency video call to the number 114 for the deaf.

• Responding to the incoming video emergency call on the number 114 for the deaf by trained sign language officers.

• Documenting the information of the emergency video call and automatically transferring it to the responding parties accepting the event. Following-up on all actions taken on the report by the various units concerned with the procedure through the system of managing and receiving emergency communications, which shows the measures taken on the reports and the time of arrival to the place of the event by those concerned with the response until it is confirmed that the service reaches its requester, leading to the closure of the communication.

Partners

•  The Higher Council for the Rights of Persons with Disabilities, Telecommunications Regulatory Commission, Ministry of Interior, private communications company (Zain), Communications and Information Technology Department, all public security units concerned with responding to communications, the National Center for Security and Crisis Management, the Jordan Electricity Company, the Jordan Water Company, Miyahuna, the Greater Amman Municipality, the Ministry Municipalities, Ministry of Public Works and Housing, private ICT companies, military operations, air ambulance, Ministry of Environment, Armed Forces, Ministry of Health, Ministry of Tourism, Ministry of Industry and Trade. 

Fees

• free

Time expected

• depending the location and nature of report 

Notes