The general framework of the protection against domestic violence system
Given the importance given by the Hashemite leadership to the role of women and children in society, and the multiplicity of criminal methods committed in addition to the need to change the methods of investigation and interviews with victims of domestic violence and motivate them to submit complaints to the relevant agencies, the Family and Juvenile Protection Department is concerned with providing services in a number of specialized qualitative issues which is often carried out in cooperation and partnership with a number of ministries and institutions in the public and private sectors.
First: Police Services
Based on the direct and continuous directives of His Majesty King Abdullah II, Ibn Al Hussein, to pay attention to human rights, preserve his dignity and enhance his freedoms, to make Jordan one of the first countries in the region that has set its sights on developing a comprehensive and integrated system concerned with human rights in general, and women and children in particular, within the reform approach that Jordan has committed to. Years ago, the Department of Family Protection and Juveniles formed the focus of the first response that dedicates efforts to preserve the family entity and the safety of abused women and children, which prompted the department to strengthen its procedures and work system to achieve the security, safety, privacy and confidentiality of these cases.
The most prominent police services provided: Receiving, taking the necessary police procedures and completing the procedures according to the case management methodology.
Preserving the crime scene, arresting the perpetrators and criminal tools, and preserving the life of the victim.
Organizing the necessary legal reports and completing the criminal case file in accordance with legal principles.
Helping victims and survivors of violence to obtain free medical care.
Security escorts for victims and survivors of violence to receive health, social and judicial services, Providing protection for shelters in coordination with the police directorates within the jurisdiction, Interviewing women and children in rooms designated for this purpose by trained and qualified female police officers.
Recording the interviews of the abused children using video technology in order to prevent these children from repeating the facts of the abuse they were subjected to again when the case is bid farewell.
Television link with the courts (CCTV) to investigate cases remotely to spare the victims the psychological impact that they have and to maintain confidentiality and privacy.
Digital investigation of cases of online child sexual exploitation and digital evidence collection.
Conducting a consultative meeting (case conference) with all service providers for the case of domestic violence in order to reach the best services for the case and evaluate the results of the services.
Settlement of family disputes, it is handled by the person responsible for the settlement and it takes place in misdemeanors within the category of crimes against persons and with the consent of the parties to the conflict, where secret settlement sessions are held between the parties, resulting in the signing of a settlement agreement sent to the family dispute settlement judges in the regular courts and follow-up of the imposed measures By judges on the perpetrators of violence and the parties to the family conflict.
Second: Family social services
the Family and Juvenile Protection Department continues in partnership and cooperation with the Ministry of Social Development to work under one roof and achieve the national interest represented in providing comprehensive security protection to protect the family system. The partnership between the Family and Juvenile Protection Department and the Ministry of Social Development is one of the most successful experiences between The various national institutions, where the two institutions embodied, during practical procedures, a modern participatory approach, in which each party performs its duties through a joint social family system and in the best forms of harmony and harmony, which reflected positively on the family services provided to members of society.
social services provided: Social follow-up of cases through field visits and telephone calls.
Family counseling services through joint sessions between family members.
Psychological services and behavioral therapy through psychologists and in cooperation with a psychiatrist.
Educational services by facilitating the task of cases in order to reintegrate them into the educational system.
Referral services for government institutions and civil society organizations that provide services.
Addressing the National Aid Fund and charities in order to provide financial support to the cases and according to the spatial jurisdiction.
The necessary social studies for children in need of care and protection through the issuance of a protection decision by the juvenile judge to place them in one of the appropriate care homes for their age group.
Shelter services for survivors of domestic violence and sexual assault by hosting them in the shelters of the Ministry of Social Development.
Preparing psychological and social status reports for family dispute settlement issues and recommending imposing measures.
Third: health services
The fruitful cooperation and coordination between the Department of Family and Juveniles Protection and the Ministry of Health contributed to keeping pace with the developments and changes that have occurred in the community and setting new plans that redraw this successful participatory work and increase its effectiveness, and in partnership with all relevant institutions to increase the protection provided to the family system, which is the basis of society. During which the joint work teams worked around the clock and hand in hand to protect and preserve the family system and provide health services to everyone in need. In order to establish this cooperation, a decision of the Council of Ministers was issued in its session held in 2010, which stipulates “to ensure the free treatment of victims of domestic violence in the hospitals and centers of the Ministry of Health who are referred to it through the Department of Family Protection and its affiliated divisions , and this decision includes: Conducting the necessary medical examinations for victims of domestic violence in the forensic clinics within the administration and its affiliated departments, and following up on the implementation of medical consultations based on the forensic doctor’s .placement in accordance with valid agreements. Providing psychiatric services to the parties to the case
